General Terms and Conditions for e-commerce
These terms and conditions ("Terms") apply between [Company AB] [org. No.] ("Company") and you who make an order from us via [www.website.se] ("Website"). Detailed contact information and other information about the Company can be found on the website. The terms apply only to you who are consumers and who carry out your order and thus buy a product from us via the website.
You who act as an individual need to be over 16 years old and not under guardianship. If you are under 16, your goalkeeper's consent is required to order from us.
We may change these Terms at any time, but the changes that you approved at the time of your purchase always apply to that purchase. All changes will be reflected in the most recently published version of the Terms and Conditions on the Site. Changes will come into effect from accepting the Terms, that is, when you make a new purchase.
2. Agreement and order
In order to make a purchase via the Website, you must accept the Terms.
Upon receipt of the order, the Company will send an order confirmation to you as soon as possible by email confirming the order. Purchase agreements are only concluded when the Company has confirmed the order in writing and you have received the order confirmation by e-mail.
We reserve the right to refuse an order, for example, if you have entered incorrect information or the order can not be met due to end sales.
Please note that we never re-list products that are temporarily out of date. Such products must be re-ordered on another occasion.
3. Product information etc.
We reserve for the final sale of products as well as any image or writing errors on the Site, in advertisements or other promotional material as well as product descriptions. The Company has the right to correct such errors, modify or update the information on the Site and to continuously make product changes and improvements on the Site.
Images on the Website that show products, in advertisements and other promotional material should be considered for illustrative purposes only and not specification of the product's features, features, origin or warranty. The Company is not responsible for information on the Website that comes from a third party.
The content of the Website is protected by copyright. Product names and logos may also be protected by trademark law or under market law. This means that trademarks, company names, product names, images and graphics, designs, layouts, and information about products, services and other content may not be copied or used without the prior written consent of the Company.
4. Prices and payment
When ordering, prices quoted on the Website are stated at the time of the order, unless otherwise expressly agreed or if circumstances do not obviously cause otherwise. All prices are quoted in Swedish Kroner (SEK), US Dollar, EU Euro, UK British Pound and include current VAT for orders within the EU. Prices do not include any payment and shipping charges, which are listed separately. The total price of the order will be displayed before you complete the order and in the order confirmation.
The company strives for the Website to contain the correct information as far as possible. However, we reserve that the site may contain typographical errors and incorrect prices and we are not bound by prices that you realized or should have realized where incorrect. If an incorrect price has been specified for an ordered product, we will notify you and wait for any approval of the corrected price before the order is considered approved.
You can pay for your purchase through the payment options and according to the separate payment terms listed on the Website. We reserve the right not always to offer any payment method or change payment method if what you selected for some reason does not work at the time of purchase.
5. Promotions, discount codes and other offers
The Company may, from time to time, carry out promotions, discount codes and other offers for different products ("Offers"). For products covered by such Offers, the preferential price or the favorable terms apply for the limited period specified in connection with the Offer in question or as long as the stock is sufficient. Otherwise, these Terms and Conditions apply. Offers can not be combined with other discounts unless explicitly stated otherwise. Upon termination or revocation of the Offer, these Terms and Conditions shall apply in full to the products previously included in the Offer.
6. Abandoned shopping cart
If you have placed items in the cart without making an order, we will send you a memorandum list by email of the products you have added to the cart provided you:
Is the customer and not the opposite of you marketing from us, or
otherwise you have agreed to receive marketing from us.
You can unsubscribe at any time by clicking "unsubscribe" in the message you receive.
You can restore the shopping cart at any time with any products you've added to the cart. If you do not want to recreate the shopping cart, you do not need to take any action. Price and availability of the products are based on the prices and availability that applied when placing the products in the cart. We therefore reserve the right to change prices in connection with different Offers and for final sales.
1. Shipping costs will be added upon order unless otherwise stated in connection with your order. More information about which delivery options we offer can be found on the Website. Please note that restrictions on the different options may occur.
2. Delivery time may vary depending on which option you choose. The expected delivery time is shown by the Website and will be displayed to you during the ordering process.
3. Unless otherwise agreed, delivery shall be made within 30 days of the Company confirming the order in writing by order confirmation. Please note that delivery times are approximate and deviations from these may occur. If your order is delayed, you will receive a message about this.
4. Before delivery, you will receive a notification indicating when and when your order will be picked up or received. You are responsible for receiving or redeeming your order for the time specified in the notice. Packages are primarily collected personally with valid identification and order number. For unpaid orders, we have the right to charge a fee of SEK 150 for Swedish orders and SEK 300 for orders made outside Sweden for our handling cost of the order and for the return shipping to us.
8. Right of withdrawal for private individuals
When purchasing products from the Site, you have the right to undo your order within 30 days without giving any reason, except as stated below. If you wish to use your right of withdrawal, you must notify us within 30 days of receipt of the ordered product ("Refusal Period").
When you make your purchase via the Site, you have the right to open the package and examine the product and try out the product to the extent necessary to determine if you are satisfied with it. If and to the extent that the product is handled to a greater extent, eg damaged, than is necessary to determine its characteristics or function, the Company has the right to deduct a depreciation of the amount that the Company will repay you. The amount of the deduction corresponds to the product's depreciation compared to the original value of the product.
If you wish to use your right of withdrawal, you must send a clear and clear message to the Company before the expiry of the expiration date. For smooth handling, the message should include your name, address, order number, order date, email address and what products you regret if the order contains several products. The notification can be sent through our support portal or by writing to firstname.lastname@example.org. For orders placed outside the EU we are able to send you a return label, the cost for the return label is 40 USD and will be deducted from the refund. To request a return label contact us at email@example.com .
Products will be shipped to us without unnecessary delay and in any event no later than 14 days after the date you notified us of your decision to withdraw from the agreement. When returning products covered by the right of withdrawal, you will pay the return charge and will be responsible for the returned product condition from receiving the product until we receive it. We therefore recommend that the product be shipped in original packaging and well packaged with traceable shipment.
If you regret your purchase, we will refund all of the payments we received from you, including shipping costs (but no additional shipping costs will be charged as a result of your choice of delivery other than the cheapest standard delivery we provide). The refund will be made without undue delay and in any case no later than 14 days from the date of our notification of your decision to cancel your purchase. Refunds are made via the payment method you chose when ordering unless we have explicitly agreed otherwise. In any case, the refund will not cost you anything. We will have to wait for the refund until we have returned the item from you or until you submitted a proof that you returned the product, whichever occurs first.
9. Open purchase for private individuals
In addition to the statutory right of withdrawal, the Company offers all customers open purchases for 30 days and a right of exchange. Returns must be made to the Company and handled in the manner specified in item 8 above.
For the products covered by the warranty, the warranty period and other terms are stated in order for you to be able to guarantee the warranty in connection with the respective product description on the Site.
In order to be able to claim the warranty, the relevant proof of purchase, receipt and delivery note must accompany the complaint. Please note that special warranty terms may apply to products for different suppliers and manufacturers. Therefore, pay attention to this when you read the product description that applies to your product.
11. Complaints for private individuals
When ordering through the Site, you are always entitled to file a complaint within two years of the date you received the product. If you wish to file a complaint in the product, contact the Company as soon as possible after the error has been discovered. In order for the complaint to be valid, it must always be done within a reasonable time after you notice or should have noticed the error. A complaint made within two months of the fault being detected is always considered to be made within a reasonable period of time.
We recommend that you check the products when you receive them and that you report any damage to the packaging directly to the carrier or delivery point and record the damage to the freight handling.
You can advertise an incorrect product by returning it to us at the address listed on the Website. You are responsible for the condition of the returned product from receiving the product until the Company receives it. We therefore recommend that the product be shipped in original packaging and well packaged with traceable shipment. The company does not redeem any products returned by postage or postpay.
Once the Company has received the advertised product and found that the complaint is valid, we will replace you in accordance with applicable law. This means that the error will be rectified or that we will replace the wrong product with a new one. If this is not possible or if the Company otherwise considers it more cost effective, the Company may instead repay the amount you paid for your order including the return cost. Please note that the Company is entitled to refuse a complaint if it is found that the product is not incorrect in accordance with applicable law and, in such case, the Company does not repay any expenses for return shipping.
12. Applicable law and disputes
If you have questions regarding complaints, your right of withdrawal or other questions concerning your order, please contact our [Customer Service (Link to / Customer Service)].
You as a consumer can also contact the General Complaints Board (ARN) via arn.se or by mail to Box 174, 101 23 Stockholm. In case of dispute, the Company complies with ARN recommendations. As a consumer, you also have the opportunity to complain via the EU Web-based Dispute Resolution Platform, which you can access via http://ec.europa.eu/consumers/odr.
Disputes between companies are decided by the General Court.
These Terms shall be interpreted and applied in accordance with Swedish law.