persons have a 14-day right of withdrawal/exchange of the ordered
product when shopping online (shipping costs will not be paid for neither refunded). If a
product has been handled incautiously, so that it no longer
can be sold as a new product, you are liable for compensating the web
shop for the decrease in value of the product.
If you do not send the return with a tracking number we will not be able to see what happens with the package. If it gets lost the responsibility is on the buyer.
If you send a postal package we will get a TAX cost when we pick up the package and that cost will be deducted from the refund.
We can create a return label for the buyer. The cost for the return label is outside Europe. The cost for the return label will be deducted from the refund.
To get the return label get in touch with us during the refund request at our support portal or through firstname.lastname@example.org.
If the product is defect when opening the package or faults occur on the product, private persons have the right to complain during a total of 2 years from the day the package was received. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 2 years, you may complain within the warranty period.
Customers should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period.
Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.
A return or complaint form must always be fully filled in. Returns and complaints without an approved return- or complaint form will not be accepted.
This instruction applies to all types of returns. We need your return request within 14 days after you received the product.
Remember to always send the product with outer wrapping to prevent damage to the original package.
Wrap the package well to avoid damage.
NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.