persons have a 30-day right of withdrawal/exchange of the ordered
product when shopping online. If a
product has been handled incautiously, so that it no longer
can be sold as a new product, you are liable for compensating the web
shop for the decrease in value of the product.
If the product is defect when opening the package or faults occur on the product, private persons have the right to complain during a total of 3 years from the day the package was received. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 3 years, you may complain within the warranty period.
Customers should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period.
Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.
A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted.
This instruction applies to all types of returns. The return number is valid for 30 days and the return must be received by us within this time.
Remember to always send the product with outer wrapping to prevent damage to the original package.
Wrap the package well to avoid damage.
NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.